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At Above All Customs we constantly strive to make your
ordering experience as worry-free as possible. Be sure to email
info@aboveallcustoms.com if you have any concerns, need fitment
information for your vehicle or have any questions.
Above All Customs Shipping Information & Procedures
As a general rule, we will not ship our products to addresses
different than the billing address of the credit card used in the
transaction. For more information, please email Above All
Customs Customer Service at
info@aboveallcustoms.com.
Wheel and/or Tire Shipping: Shipping charges on
ALL wheel or wheel package purchase will be determined before
processing. Due to variances in costs per zip code,
shipping charges shown in shopping cart are not valid for
wheel, tire and/or wheel & tire purchases and you will be
notified regarding actual shipping rates before your item(s)
are processed.
Shipping Within the United States: All products
will be shipped UPS Ground Delivery (3-5 business day
average). Express Shipping is available upon request.
In our effort to keep shipping costs down for all of our
customers, we utilize ground transportation and charge a flat
fee of $15.00 for the first item to be shipped and $8.00 for
each additional item for items, not including wheels, tires
and/or wheel & tire packages. Ground shipments are usually
delivered within 1-4 business days in the continental U.S.
For express shipments (2nd Day Guaranteed - not including
rural areas), we charge a flat fee of $25.00 for the first
item to be shipped and $15.00 for each additional item.
Orders which exceed standard weight or size for above shipping
options will be charged the exact shipping charge.
Shipping Outside the United States: Cost and
delivery times will vary by country. Shipping charges in
checkout DO NOT reflect actual shipping charges outside the
U.S. Client will be notified of actual shipping charges
and/or options prior to order being processed.
Above All Customs
Return Policy
We strive to keep our customers satisfied by offering quality
products, professional service and competitive pricing.
Our return policy is consistent in maintaining the best value
and highest service level for all of our customers.
1. If we made a mistake, and shipped the wrong product or
there are fitment problems due to our mistake, we will issue a
full refund and will pay for freight charges incurred in
returning or exchanging the product.
2. Tires: The purchase price will be refunded,
less a $100 restocking fee, upon receipt of the returned
unused merchandise. The customer is responsible for all
freight charges unless we shipped you the wrong product
(defined as different than what you ordered).
3. Wheels: The purchase price will be refunded,
less a $100 restocking charge, upon the return and inspection
of the wheels. The wheels must not have been mounted.
The customer is responsible for all freight charges unless we
shipped you the wrong product.
4. Tire and Wheel Packages: There are no returns
on Wheel & Tire packages unless there are fitment problems due
to our mistake or we shipped you the wrong product. In such
cases, a full credit will be issued and we will pay for
freight charges incurred for returning or exchanging the
product.
5. Special Orders: There are no returns on
special order items.
6. Return Authorization Number: Please email
customer service at
info@aboveallcustoms.com
to obtain a return authorization number prior to returning the
product. All returns must be completed within 30 days
from the purchase date. All returns must be in original
boxes and properly packaged.
7. Defective Products: Packages must have an RGA#
clearly marked on the box and must be sent back prepaid.
Upon verification of defect, credit will be issued OR
replacement item will be shipped.
Above All
Customs
Cancelled
Order Policy
Above All Customs will not charge for orders cancelled due to
backorder status or our error. Orders processed and then
cancelled prior to shipping (except special orders) are
charged $100 or 20% processing fee, whichever is less.
There are no cancellations of special ordered items.
Wheel
and/or Tire Fitment
Our recommended tire and wheel packages are built to fit your
vehicle as is, without modification. We double-check all
orders prior to shipment to make sure our website
recommendations were accurate. In order to properly
assist you, you must advise us of any modifications you have
made to your vehicle such as brake upgrades, lowering kits, or
other suspension modifications. If we sell you a
recommended package that does not fit your vehicle we will
issue a full credit (including shipping) toward an exchange
package. If you have any questions about fitment, please
email us at
info@aboveallcustoms.com. When e-mailing, be sure to
include the year, make, and model of your vehicle and any
modifications you have made such as lowering kits or brake
upgrade kits.
Plus
Sizing
Plus sizing is accomplished by combining a larger diameter
wheel with a lower profile tire than the original equipment.
It is important to maintain the same overall height of the
plus sized tire and wheel package within 3% of the original
equipment. Plus Sizing may increase steering response,
improve dry handling, enhance cornering ability and provides a
dramatic aggressive appearance.
Extreme plus sizing could adversely affect the braking system
and handling of the vehicle. Our recommended tire and
wheel packages are designed to safely enhance the performance
of your vehicle. If you purchase a tire and wheel
package that is not recommended by us to fit your vehicle, we
do not take any responsibility for the fitment of the package
or the safety and performance of the vehicle.
Extreme plus sizing can lead to premature wear of suspension
components, brake failure, poor wet pavement handling, risk of
loss of control and vehicle rollover. It is the
purchaser’s sole responsibility to assure that their vehicle
can safely support the increased weight of the plus sized tire
and wheel package. Prior to shipping tire and wheel
packages that we do not recommend, a signed waiver must be
faxed to our office.
Use of
Above All Customs Website and Tools
Use of any application or sections of the Aboveallcustoms.com website
including but not limited to the wheel selector, tire
selector, accessories selector, and all search utilities are
at the discretion and risk of the user.
Aboveallcustoms.com
will not take any responsibility for damages, physical,
mental, or electronic as a direct or indirect result of using
Aboveallcustoms.com and any of its sections. The vehicle, tire
and wheel selectors have been designed for the convenience of
making an informed decision about the purchase of tires and
wheels. We cannot be responsible for fitment or other
problems in any case where tires and or wheels were not
purchased directly from Aboveallcustoms.com.
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